FAQs

• NetAsia Travel specializes in luxury, tailor-made tours across Vietnam, Laos, Cambodia, and Thailand — crafted entirely around your pace, interests, and comfort.

• As a trusted Destination Management Company (DMC), we’re the on-the-ground partner for international travel professionals seeking quality, creativity, and seamless service. With deep local knowledge, we offer access to authentic experiences beyond the tourist trail.

• From curated hotels to private guides and transfers, we handle every detail so your journey is stress-free and unforgettable. We’re also committed to responsible travel, with tours designed to respect local cultures and the environment.

• A Destination Management Company (DMC) is a local expert that handles all ground arrangements in a specific country or region. At NetAsia Travel, we serve as the trusted local partner for international travel agents and clients, delivering tailor-made itineraries, logistics, and on-the-ground support across Vietnam, Laos, Cambodia, and Thailand.

• We manage everything from private transfers, accommodations, and licensed guides to unique cultural experiences and emergency assistance. With our deep regional knowledge and network, we ensure every trip is seamless, safe, and exceptional.

• While we specialize in high-quality, tailor-made experiences, every trip we design is personalized to match the guest’s preferences and budget. Whether it's ultra-luxury or stylish comfort, we handle every detail to ensure value, authenticity, and a seamless journey.

• Our focus is on creating meaningful travel — bringing guests closer to local culture, people, and places, no matter the travel style.

• Yes, you can book directly with us. Our dedicated Sales Representative Team will work closely with you to design a personalized itinerary that fits your travel style and expectations.

• We also partner with travel agents and tour operators globally, serving as their trusted local DMC. Backed by a network of handpicked suppliers, we ensure every detail is professionally managed in each destination.

• Absolutely. We design custom journeys for all types of travelers — from solo adventurers to couples, families, and small groups.

• Thanks to our in-depth local knowledge, professional multilingual guides, and hand-picked accommodations, each itinerary is crafted to deliver the highest level of service, comfort, and sophistication.

• No matter who you travel with, our mission is the same: to create authentic experiences that bring you closer to the destination — and leave you with unforgettable memories.

• We recommend booking your trip at least 2 to 6 months in advance, especially during peak travel seasons (such as December–March and major holidays). This allows us to secure the best accommodations, guides, and exclusive experiences for your itinerary.

• However, we’re flexible and can accommodate last-minute requests whenever possible — our experienced team is used to working efficiently to deliver exceptional service, even on short notice.

• Planning your custom journey is simple and seamless. Just send us a request via email, website, or phone with your preferred destinations, travel dates, number of guests, and any special interests or requirements.

• Our team will then create a tailor-made proposal designed just for you, opening the door to an unforgettable experience.

Absolutely. We work closely with you to refine the itinerary based on your feedback until it perfectly matches your expectations. Every detail — from accommodations and transfers to activities and dining — can be personalized to your taste and style.

Yes, absolutely. Booking online with us is safe, secure, and convenient. Our website uses secure payment systems to protect your personal and financial information. Once your booking is confirmed, you’ll receive immediate confirmation and full details via email. Plus, our dedicated Sales Representative Team is available to assist you throughout the booking process, ensuring a smooth and trustworthy experience from start to finish.

NetAsia Travel specializes in tailor-made, high-end journeys across Vietnam, Laos, Cambodia, Thailand, and the broader Southeast Asia region. Our expertise extends to unique Asia combos including Japan, India, Brunei, and Singapore, allowing you to explore diverse cultures and landscapes seamlessly.

Yes, we design seamless multi-country itineraries that let you explore the best of Southeast Asia and beyond, perfectly blending different cultures and experiences into one journey.

Absolutely. We curate exclusive, authentic experiences tailored to your interests, including cooking classes, helicopter tours, private yacht cruises, and much more — all arranged with trusted local partners.

Yes, our guides are local experts fluent in English, Spanish, French, Italian, and other languages to ensure you enjoy smooth communication and rich cultural insights throughout your trip.

Definitely. We offer specialized tours such as golf packages, wellness retreats, and immersive cultural experiences — all tailored to your preferences and delivered with luxury and authenticity.

You'll find everything you need on our website — just visit Insprirations section for detailed guides on each country.

We offer a wide range of accommodations, from comfortable 3-star hotels to luxurious 5-star resorts, carefully selected to suit your preferences and budget.

We provide expert recommendations based on your preferences and requirements. Of course, if you have specific hotels in mind, we’re happy to include them and tailor the itinerary accordingly.

Yes, all our tours include private transportation throughout your journey, ensuring comfort, convenience, and flexibility.

Yes, we can include domestic and regional flights within Southeast Asia as part of your tailored tour package for a seamless travel experience.

Vietnam is well-connected by numerous international airlines flying in daily from around the world.

• From Europe: Major carriers include Air France, British Airways, Lufthansa, EVA Air, and Vietnam Airlines.

• From Asia: You can fly with Thai Airways, Japan Airlines, Malaysia Airlines, Singapore Airlines, Tigerair, AirAsia, and Pacific Airlines.

• From the USA: Vietnam Airlines and American Airlines are among the top choices.

For convenient flight comparisons and bookings, we recommend using: www.airline-network.co.uk.

Daily breakfast is included with your hotel stay. Additional meals are provided as specified in your itinerary.

We partner with carefully selected local restaurants based on our first-hand experience, guest feedback, convenient locations, and authentic cuisine to ensure you enjoy a high-quality dining experience throughout your journey.

Absolutely. Vegetarian and other dietary preferences can be accommodated—just let us know your requirements in the “Special Requests” section when making your reservation.

Your safety and comfort are our top priorities. We work exclusively with a trusted network of local suppliers and professional multilingual guides to ensure a smooth, secure, and enjoyable journey. Our private transportation adds convenience and peace of mind, and we continuously monitor local conditions to adjust plans promptly whenever needed.

While we do not provide travel insurance directly, we strongly recommend that all travelers purchase comprehensive travel insurance covering personal accidents, medical emergencies, and trip cancellations. We’re happy to suggest reputable insurance providers to help you find the best coverage tailored to your needs.

Yes, Vietnam, Laos, Cambodia, Thailand, and other Southeast Asian destinations we cover are generally safe for travelers. Our experienced local team stays informed about any changes in the security landscape and provides ongoing support, ensuring you travel with confidence and peace of mind.

We take your security seriously. Our website uses SSL (Secure Socket Layer) encryption technology to ensure your credit card information is transmitted safely from your device to our secure server. While no online transaction can be guaranteed 100% secure, we are fully committed to protecting your data and continuously updating our systems to meet the highest security standards.

Your privacy is our priority. We treat all personal information with the utmost confidentiality and never share it with third parties without your explicit consent. Your details are used solely for booking purposes and to enhance your travel experience.

Once your reservation is processed, you will typically receive a booking confirmation via email within 24 hours. For customized itineraries, the confirmation may take slightly longer depending on the complexity of the arrangements, but our team will keep you informed throughout the process.

Yes, you’ll have full support throughout your journey. Our professional guides, local team, and Sales Representative are always available to assist you, ensuring your trip runs smoothly and any issues are promptly resolved.

Absolutely. We provide 24/7 support from our dedicated Sales Representatives, so you can enjoy your trip with peace of mind knowing help is just a call away at any time.

In case of an emergency, you can contact Personal Travel Consultant directly. Emergency contact details will be provided in your travel documents before departure, ensuring immediate assistance whenever needed.